Contract Manager

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Contract Manager

  • Sector:

    Management & Administration

  • Job type:

    Permanent

  • Contact phone:

    Rachel Evans

  • Contact email:

    rachel.evans@resourcefm.co.uk

  • Contact phone:

    01179507709

  • Job ref:

    J1369

  • Published:

    about 2 months ago

  • Expiry date:

    2022-07-27

Position - Contract Manager Location - Nottingham Reporting to - Regional Director Desired Experience, Qualifications & Attributes •Up to date and sound knowledge of industry best practices and developments in operational and facilities management. •Sound technical knowledge of facilities and building services. •Experience liaising with helpdesk and Client helpdesk on related work. •Ability to communicate clearly, effectively and timeously with customers and colleagues alike. •Demonstration of sound contract management capability and pro-active attitude. •Excellent computer / IT skills and proven knowledge of CAFM systems. •The ability to work under pressure and adhere to tight guidelines. •Fosters a culture where the team create solutions that go beyond the immediate needs to add value to the customer and business. •Facilitates co-operation and team thinking between team members. •Openly and honestly expresses views and encourages others to do the same. •Develops the team’s capability through giving constructive feedback, coaching and mentoring. •Measures performance of the team in areas of productivity, quality and delivery for both internal and external customers. Typical Duties We are seeking an experienced Contracts Manager to work for a national Facilities Management company. The postholder will be responsible and accountable for the profitable and operational management and service delivery of the Contracts to meet the business and contract objectives. You will create and sustain cohesive, cost effective teams for the service delivery, interfacing with Clients to ensure the satisfactory service delivery of the contract deliverables. Identify organic and new business opportunities and as a member of the Regional Business Unit management team, make a broad and powerful contribution across all aspect of the Business Unit. •Preparation and execution of account management plans, operational programmes, contract deliverable obligations and PPM Planners. •Create and sustain a cohesive, cost effective team for the delivery of contracts under your control •Ensure compliance with contractual requirements. •Responsibility for all day to day management, control, co-ordination, execution of all operations under your control. •Ensuring that project/minor works are completed on time, in budget and to the required quality levels. •Carry out regular reviews with your team to review: •PPM’s Planned v PPM’s Completed, WIP and open work orders to ensure satisfactory completion of works and that all materials and labour costs have been booked to the work order. •Quality of service provided, and Client satisfaction •Ensuring, demonstrate, review and monitor compliance, to meet the expectation and needs of the Client, the organisational goals of the company and satisfy the requirements of IS0 9001, 14001, 50001 & OHSAS 18001; managing the efficient retention of all relevant records; •Producing reports at regular intervals as determined by contract, detailing physical and financial progress, including monitoring of specification by key performance indicators. Actively demonstrate performance utilising internal /external benchmarking processes to develop areas for continuous improvement. •Provision of technical advice and problem solving function. •Monitoring and professional oversight of all works to ensure satisfactory quality levels. •Ensuring the availability of a 24 hour per day 365 days per year emergency on call service as required. •Effective sourcing and utilisation of materials and subcontractors. •Monitoring the quality of the work carried out by the workforce through random engineer audits and the on-going review of breakdowns. •Manage and monitoring contractual key performance Indicators for operational performance and contractual compliance. •Implement and manage a robust reporting and review process that give visibility of all issues, risks and performance for contracts under your control. •Providing reports on contract performance and key issues affecting the overall service delivery. •Be an active member of the Business Unit SMT responsible for managing key accounts and making a broad and powerful contribution across all aspect of the Business Unit. •Deputising for the other Account / Contract Manager when required. •Management of company staff in the account / contract delivery teams, ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes. •Understanding contractual requirements and client expectations and ensuring that services are delivered to meet the contractual requirements and client expectations. •Identifying opportunities for innovation and organic account growth. •Working closely with other Account / Contract Managers to ensure consistency of best practice, standards and processes •Identifying training needs for your teams and ensure the performance management of subordinates that CPD are implemented. •Managing appraisals and succession planning for staff within your teams •Assisting with business development opportunities and ensuring that proposed solutions are operationally viable •Assist in the mobilisation of new contracts to comply with agreed scope and performance. •Ensuring that contractual obligations are being met and the targeted commercial performance is achieved on contracts under your control. •Monitor and report accurately on progress, budget, risks and associated mitigation actions. •Manage client relationship planning, development & networking to establish and maintain in-depth, long term relationships with budget holders, decision makers and sponsors. •To directly manage mobile / static teams of directly employed operatives and subcontractors when required. •To increase the quality of output, customer satisfaction and maximising the effectiveness of resources. •Full responsibility for all quality, environmental and health & safety issues at each of the sites for which you are responsible in compliance with company policies and arrangements including the effective closing out of IMS T2 audit action plans. •Optimise Customer Relationship Management (CRM), in line with Company Objectives •Liaison with customers’ representatives at the tactical level so that the services may be delivered effectively. •Ensuring Contract Compliance with close liaison with Contract Compliance Manager •Ensure focus on management level tasks and effective delegation of tasks to subordinates. •Management of HR issues i.e. ensuring company policies are fully implemented. •To ensure that the activities of the team are performance managed •Any other reasonable task as directed by Senior Management Remuneration Package Competitive annual salary, car allowance, 33 days annual leave, pension (5% employer, 3% employee).