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Position - Contract Support
Location - Swansea
Reporting to - Account Manager
Desired Experience & or Qualifications
•Previous experience within Facilities Management industry
•Experience of using a CAFM System (Concept, Maximo, Dynamics AX etc)
•Must be IT Literate: fully competent with PowerPoint, Word, Excel, PDF files and E mail
•Excellent organisational & interpersonal skills
•Strong written and verbal communication skills
•Ability to work unsupervised, take responsibility and make decisions
•Ability to plan, organise and prioritise workload
Our client is an international facilities management provider who is currently seeking a candidate with excellent administrative skills to work in a Contract Support capacity.
You will be responsible for providing comprehensive financial & administrative service, providing co-ordination to engineers and sub-contractors and to also support all Business Operations portfolio. We are seeking someone with a structured way of working, who is able to prioritise workloads and manage their tasks in a clear and consistent manner with high attention to detail. Previous experience of working within an FM environment is desirable; the role will include planning and co-ordination of engineering visits on a dedicated contract.
•Understand and oversee Admin / Office procedures and processes and operate them to the required standard. Examples of these are (but not limited to): -
•To assist in the operation of the Helpdesk efficiently ensuring all calls are dealt with and allocated to engineers in a timely manner
•Provide customer feedback and progress chasing of customer requests
•To carry out general office / contract support duties
•To assist Management and support in any other office duties seen fit.
•To manage all Work in Progress and advise on time scales and deadlines
•To monitor and advise on comprehensive spend and ensure the spend spreadsheet is meticulously kept up to date.
•To manage and chase all debt related to the contract
•To issue all invoices relating to the portfolio of contracts in a timely manner
•Overview of all sub-contractor logbooks and site logbooks
•Overseeing statutory compliance maintenance and ensuring logbooks are updated accordingly
•Producing various client reports and contract review packs as and when required
•Understand, anticipate, and deliver customer (internal and external) needs while building effective relationships.
Candidates must be flexible and demonstrate a strong sense of customer focus, with excellent verbal and written communication skills.
Annual salary £18,000 - £21,000 (subject to skills, qualifications and experience), 28 days annual leave, company pension.
£18000 to £21000
about 1 month ago