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Position - Facilities Manager
Location - Swansea
Reporting to - Account Director
Desired Experience & or Qualifications
Technically qualified (electrical/HVAC/M&E etc)
Experienced in Contract/Facilities Management
Experienced with multi service delivery
Strong FM services background
Support of multi-disciplined work force
Strong client liaison and interpersonal skills
Provision of service to commercial premises
Reporting to the Account Director, the Facilities Manager will play a key operational role for managing buildings and the provision of services across the Estate. You will possess strong leadership and customer service skills with a primary focus on internal and external stakeholders.
The FM role is a key operational role with responsibility for managing buildings and provision of services across the Estate.
Direct customer interface with regular visits to buildings.
Endeavour to consistently improve and exceed customer service standards, and working in partnership with service partners to ensure first class service delivery and continuous improvement.
Operate within a commercial environment and be responsible for cost control and asset investment.
Compliance with relevant mandatory and contractual requirements.
Maintain and work towards exceeding customer satisfaction levels within the portfolio.
Create the environment to allow the service partners to provide the services to the highest achievable standard.
Identify and contribute to innovative ideas to improve the service delivery and customer satisfaction.
Establish and maintain excellent occupancy relationships through co-ordinated personal contact with the customer, on-site staff, and their management.
Establish and maintain effective communication and robust working relationships with the organisation, eg. Regional FM teams, P&P, Asset, Commercial etc to ensure key performance of service delivery meets business requirements and contractual compliance.
FM to employ knowledge of risk management principles to mitigate financial, commercial, political and asset risks to business.
Performance Measurement System (PMS) – Work order monitoring and management through building systems, reports and trend analysis. Review PMS status, identify work orders which are due and ensure closure within given timescales, manage audits, unavailability and escalated complaints with a view to eliminating financial penalties.
Ensure contract compliance and ‘best value for money’ through the identification of areas of non-conformance. Resolve to conclusion through effective contract management. Awareness of all commercial requirements within portfolio to ensure contract specific details are implemented an complied with. Minimise unnecessary extra contract costs, monitor charged items for value for money.
Ensure financial risks are managed appropriately.
Ensure the service provision is provided and maintained at all times including outside of normal working hours which will include participating, on a rota basis, in an out of hours emergency service.
Liaise with the Technical Team in the development and implementation of Capital works projects, life cycle maintenance works, space planning activities and the updating of the CAD records.
Overall service delivery management of a property portfolio, monitoring and proactively identifying opportunities for efficiency and improvement.
Conduct regular formal monitoring of quality standards and identifying areas of poor performance for resolution with Service Partner Management. Ensure operating procedures are adhered to and quality procedures are followed.
Active involvement in the management of the portfolio through proactive identification of areas of service failure and proactive problem solving.
Complete quality of Service delivery reports in the agreed format and to the agreed timescales.
Ensure a safe working environment for all the users of the premises within the contractual requirements, in line with qualified competencies.
This will include undertaking and managing inspections of fire/life/safety systems and have awareness of all Environmental, Business Continuity, Statutory and Legislative obligations to minimise risk.
Any other duties that may be required and which are considered by the line manager to be consistent with the grade and the general responsibilities of the post.
Candidate will need to be willing to travel as required, with flexibility over times of work/callout requirement to deal with service partner provision issues.
Annual Basic Salary to £32,000 - £35,000 (subject to skills, qualifications and experience) for a 40hr/wk, £4,800 car allowance, mobile phone & laptop, pension, healthcare, life assurance, and 25 days holiday.
£32000 to £35000
2 months ago