Trainee Helpdesk Administrator

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Trainee Helpdesk Administrator

  • Sector:

    Management & Administration

  • Job type:


  • Salary:

    £16000 to £18000

  • Contact phone:

    Rachel Evans

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    19 days ago

  • Expiry date:


Position - Trainee Helpdesk Administrator Location - Abingdon Reporting to - Service Delivery Manager Desired Experience & or Qualifications • GCSE Qualifications in Maths and English at grade C or above (or equivalent) • Experience using Microsoft office packages including Word and Excel • GCSE qualifications in ICT or a Finance/Accounts related discipline at grade C or above (or equivalent) • Previous employment in an administrative role in an office environment • Customer Service qualification Typical Duties We are seeking a Trainee Helpdesk Administrator to work for a national Facilities Management organisation in Abingdon. The Trainee Programme will provide work experience in the Service Desk function of the business, offering you a flavour of the work involved in this area. Some of the duties you can expect to undertake include: • Scheduling and allocation of reactive maintenance for directly employed operations teams and / or supply chain • Programming of minor work & project orders for directly employed operations teams and / or supply chain • Allocation of servicing orders & issue of service reports to clients on completion • Making appointments with customers • Issuing reports to clients for follow on work & recommendations • Tracking job progress against pre-determined KPI’s & updating the database. Challenging & escalating unreasonable delays where necessary • Reporting back to clients and operational teams on works progress and completion. Requesting extension of target end date on client database when required • Inputting of goods receipt notes & time sheets into database & filing into archives • Scanning RAMs & site files, inputting into database & filing into archives • Creating Purchase Orders as part of the procurement process for materials & sub-contractor orders • General administration duties as and when required • Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the business operational requirements and contractual obligations Remuneration Package • Annual salary up £16,000 - £18,000 per annum (subject to skills, qualifications and experience) • Up to 36 days paid annual leave • Excellent Company Pension • Free Life Assurance – 6 times annual salary • Access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, including an Employee Assistance and Health and Wellbeing programme • Training and Development • Discounted Private Health Care Scheme • Discounted Gym Membership • Access to a free Will advice • Yearly free flu jabs